I ORDERED A PRODUCT WHEN WILL IT ARRIVE ?
Your items usually get shipped less than 24 Hrs after you order. We ship all the products using international shippers. Current Average delivery times are 1 - 4 weeks depending on the country.
Please note: We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer. We always do our best to accommodate corrections, but you may need to pay for additional shipping and handling if your order has to be shipped more than once.
I MESSED UP THE SHIPPING ADDRESS, CAN I CHANGE IT ?
If this Happens, please email us as soon as possible. We MIGHT be able to help you. We start working on your order as soon as it is received and in most of the cases ship out immediately. We understand it's very frustrating when you make a mistake like this, we will try our best to help you.
WHAT’S YOUR REFUND/EXCHANGE POLICY?
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 24 hours after receiving yours.
Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
Parcels that is lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Factor Gadgets will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
DO YOU SHIP INTERNATIONALLY?
We ship worldwide.WHEN WILL I RECEIVE A TRACKING NUMBER ?
When your order passes Quality Check and is marked for Shipping, you will receive an email with your tracking information.