Returns & Refunds

Do you do refunds, take returns and exchanges?

*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***

Requests for returns, exchanges or refunds must be made within 24 hours of receiving your order.

If you need to return, exchange or refund your order, please read the following instructions carefully:

  • A change in color or pattern
    It happens that you make a mistake. We are all human right? Please make sure to send us your change request within 24 hours of placing your order. Send your change request to customer-service@factorgadgets.com.
  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • You received a damaged/faulty item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it. The only thing we need you to do is send us a support email (customer-service@factorgadgets.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • If you meet the above criteria please shoot us an email to customer-service@factorgadgets.com. 
    Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.

How to return an item ?

We must first report on the site the items you want to return. To do this, simply select them from the list of orders you have placed:

Send us message via the Contact form .
Returned products must be new and unused. They must be in their original box, perfectly intact. You must therefore place the product in a carton to return it to us.
How long can I have to return an item?
Buyers, non-professional individuals, benefit from a withdrawal period of 14 days from the delivery of their order to return the product to the seller for exchange or refund without penalty, except the cost of return.

As part of the regulation on distance selling, you have a legal right of withdrawal of 14 days. Factor Gadgets extends this period to 21 days.

I changed my mind or I made a mistake when I asked for my return, what should I do?

Contact us by e-mail through our Contact Form so that we can take this information into account. Thank you !

Form of retraction type:
If you want to cancel the purchase of an item, please fill out this form and send it to us by mail for faster processing.

E-mail: customer-service@factorgadgets.com

I hereby cancel the purchase agreement for the following goods (----------------------------------- -------------------------------------------------- -----------------------------------------------) /

Ordered the (-----------------------------------) / received the (------- -----------------)

Client name:

Customer's address:

Contact:

Client's signature:

Date (------------------------- *)


How much does it cost me to return an item?

The return is totally free.
All that is required is for the returned items to be new and in their original box intact.

When will I be reimbursed?

The Customer will be fully refunded the sums paid upon receipt and verification of the return of his articles and no later than 30 days following the date on which he exercised his right of withdrawal.
Factor Gadgets may defer reimbursement until receipt of items in our warehouse or receipt of proof of shipping items, the date chosen being the date of the first of these facts.
We will send you an e-mail informing you that your refund has been made

  • By crediting the corresponding transaction if you paid your order by credit card or PayPal.
  • For credit card refunds, note that interbank delays can delay the actual credit on your account by a few days.

Thanks for your understanding

Factor Gadgets